21 Vital Chatbot Statistics

Uses of Chatbots

  1. 37% expect to get quick answers to questions in an emergency.
  2. 35% expect to get detailed answers or explanations.
  3. 34% use a chatbot as a means for getting connected with a human.
  4. 33% wish to use chatbots to make reservations, order online etc.
  5. 95% of consumers believe ‘customer service’ is going to be the major beneficiary of chatbots.

Chatbots: The Present

  1. Chatbots are equally popular among millennials and baby boomers. According to Mobile Marketer research, around 40% of millennials say they chat with Chatbots on a daily basis.
  2. Users prefer chatbots over apps when communicating with companies. In fact, 56% of people would rather message than call customer service.
  3. 53% of people are more likely to shop with businesses that they can message. Chatbots are popping up like dandelions, and companies are rolling them out to improve customer convenience.
  4. More than 10,000 bots are being used on Facebook Messenger already. Facebook Messenger bots are a mashup of social, mobile, and instant messaging power — which is exactly the direction that marketing is going in.
  5. Chatbots can save upto 30% in customer support costs. They help to reduce operational costs, save time and manpower.
  6. 28% of top-performing companies use AI for marketing. From Spotify to Sephora, more and more brands are tapping into the opportunities chatbots offer.
  7. In 2016, the chatbot market was valued at $703 million. According to Global Market Insights, the amount is expected to jump in 2024 to $1.34 billion!
  8. 67% of consumers worldwide used a chatbot for customer support in the past year.
  9. And finally — 35% of consumers want to see more companies using chatbots. (Ubisend, 2017)

Chatbots: The Future

  1. 31% of top-performing companies plan to use AI within the next 12 months (Adobe, 2018)
  2. By 2022, banks could automate up to 90% of their interactions with chatbots. (Foye, 2017)
  3. 96% of businesses believe chatbots are here to stay. (Mindbrowser, 2017)
  4. $4.5 Billion is expected to be invested in enterprise intelligent assistants by 2021. (Opus Research, 2017)
  5. By 2020, over 80% of businesses are expected to have some sort of chatbot automation implemented (Business Insider, 2016)
  6. Chatbots may take over email marketing.
  7. Cross-channel support will become the norm, not the exception.

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