Customer Engagement Statistics In 2020

The Customer Is Always Right

  1. 86% of the buyers are willing to pay more for better customer experience.

Customer Engagement Industry Statistics

1. Almost 40% of all customer interactions will be automated through AI and machine learning by 2023.

Customer Engagement Best Practices Statistics

  1. More than 75% of marketers say that maximum engagement occurs in the middle or end-stage of the marketing funnel.


No matter which industry you belong to, customer engagement is a necessity. You cannot function your business without making your customers happy. So we hope that you learned something from this list of statistics! Because it’s one step forward in making your marketing strategy more customer-oriented. And if you’re looking for more ways to engage your users, reach out to us. And we’ll be happy to help you out!



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